Effective Date: July 20, 2026

At VJ Paradise, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver your purchases.

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1. Order Processing Time

All orders are processed within 1 to 2 business days after receiving your order confirmation. Orders are not processed on Sundays or national holidays.

Bulk purchases, customized equipment, or special-order products may require additional processing time. In such cases, our sales team will inform you of the expected dispatch schedule.

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2. Shipping Charges & Free Shipping

• Free Shipping: Available on eligible retail orders above ₹99 across India.
• Shipping charges for heavy machinery, bulk orders, or special transportation requirements will be calculated during checkout or communicated by our sales team.
• Additional charges may apply for remote or non-serviceable locations.

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3. Estimated Delivery Time

Delivery timelines may vary depending on your location and courier availability.

• Bengaluru & Nearby Areas: 1–3 Business Days
• Rest of India: 4–7 Business Days
• Remote locations may require additional delivery time.

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4. Shipment Tracking

Once your order has been shipped, you will receive an email and/or SMS with your shipment tracking number and courier partner details. You can use this information to track your order in real time.

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5. Damaged or Lost Shipments

If your package arrives damaged or appears to have been tampered with, please do not discard the packaging.

• Take clear photographs of the package and the damaged product.
• Report the issue within 24 hours of delivery.
• Our support team will investigate and provide a suitable resolution, including replacement or refund where applicable.

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6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, natural disasters, or unforeseen circumstances beyond our control. We appreciate your patience in such situations.

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Contact Us

If you have any questions regarding our Shipping & Delivery Policy, please contact us.